Mortgage Link Technical Support
FAQs
How do I get access to Mortgage Link?
Access to Mortgage Link can only be requested by a designated Mortgage Link administrator at your credit union. Your credit union’s administrator must login to Mortgage Link and submit a new user request.
I can not login to Mortgage Link?
From the login page click on Forgot Password. After correctly answering your security questions you will be able to give yourself a new password. If you can not answer your security questions you must contact your credit union’s Mortgage Link administrator to reset your password. After your password has been reset an email will be sent to you with further instructions.
How do I contact my credit union’s Administrator?
From the login screen click on New Account. Choose your credit union from the drop down list then click on Select. Your Administrator(s) name will be shown.
I need to change my contact information?
Your administrator must login to Mortgage Link and submit the appropriate request to change your contact information.
I am getting an error message that say’s There is a problem with this website’s security certificate?
If you receive this error message when trying to login to Mortgage Link, click on “Continue to this website (not recommended)”. After a successful login your internet browser will receive an updated security certificate.
I am my credit union’s Administrator. How do I reset my own password?
From the login page click on Forgot Password. After correctly answering your security questions you will be able to give yourself a new password. If you are unable to answer the security questions you may contact an alternate Administrator at your credit union to reset your password. If you are your credit union’s only listed Administrator please contact our help desk for further assistance.
I am an Administrator. How do I add or delete Mortgage Link Users?
As an Administrator you have the ability to login to Mortgage Link and manage your user accounts. To add a new user click on the add “New User” button. To delete a user, select the appropriate user, then click on the “Remove Access Rights” button.
I am my credit union’s Primary Administrator. How do I make someone an Alternate Administrator?
As your credit union’s Primary Administrator you may name up to two Alternate Administrators. Within the Manage Users section you may give or take away a user’s administrator rights. After selecting the appropriate user change the user’s administrator rights by selecting the radio button as applicable (None, Primary, Alternate) and then click on the Change Administrator Rights button.
If you require technical support our help desk is available Monday – Friday, 8:30am – 4:30pm EST and can be reached via e-mail or by calling 1-800-342-4998 menu option 5.